Ticketing and Refund Policies

Dynamic Ticket Pricing

Ticket prices may be increased due to the popularity of any given production. Tickets initially purchased at the introductory price will incur the difference in price when exchanged after dynamic pricing is implemented. We will, however, maintain our introductory pricing for value seating throughout the run of the production. Exchange fees may apply.

 

Authorized Ticket Sales

The Arvada Center Box Office, its phone center and Web site, are the only authorized outlets for tickets to performances presented by the Arvada Center. Tickets purchased from any other sources, such as brokers or secondary market web sites, are purchased at your own risk. We urge patrons to purchase tickets only from the Arvada Center. By purchasing from the official ticket provider, you are assured that the ticket you receive is valid and being sold to you at face value.

When you buy from someone other than the Arvada Center:

• We cannot guarantee that your tickets are genuine

• You almost always pay more than face value

• We cannot replace lost or stolen tickets

• We cannot contact you with information on production and/or performance cancellations, time changes or other useful information

 

Due to the nature of live theatrical bookings - dates, titles, availability and prices are subject to change.

 

Smoking and Vapor Products

The Arvada Center for the Arts and Humanities is a non-smoking facility. This includes cigarettes, e-cigarettes, vaporizers, pipes, and any other smoking or "vaping" device. 

 

Photography and Videography

Unauthorized recording of performances, including but not limited to, musical theater productions, strait play productions, concerts, dance concert performances, guest speaker presentations, panel discussions, and/or children's theater productions, may not be photographed and/or video recorded. This includes photos/video taken on your personal cell phone camera. 
 

Free Parking

As always parking is ample and free.

 

Refund Policy

Performing Arts Events
Once tickets are purchased all sales are final and no refunds allowed. Exchange fees may apply for changes to the order. Programs and dates are subject to change.

Education Classes
All refunds and exchanges, except those due to class cancellations, are subject to a $3 service charge. No refunds are given after the classes begin. Refunds will be made only up to 48 hours prior to the first class. Payment must be made at time of registration.

Having trouble buying tickets online?

If you’re seeing an error message when you click the “Buy Tickets” button on ArvadaCenter.org, the problem may be that your browser needs an update.

Your online security is important to us and older web browsers make you vulnerable to identity theft, credit card fraud and other forms of online attack.

In order to keep your credit card and other private data secure, we recommend updating your browser to the latest version in its settings, or downloading the most recent version by clicking a link below.

Windows Users:

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Service Animals and Pets

Arvada Center welcomes designated service animals only. As a courtesy to other patrons attending events at the Arvada Center, please do not bring non-service animals. 

 

Children's Ticketing

Adult Theater
Our theater performances are not recommended for children under the age of 6 years. Some exceptions may apply in regards to family-oriented productions. Everyone attending must have a ticket. No children in laps, seat sharing, or infants in carriers or arms will be permitted.

When purchasing tickets online children's tickets, all tickets in the order will be held at the Box Office in Will Call for age verification on Children's tickets.

Please ask the Box Office staff any questions you might have regarding children attending our productions. 720-898-7200 or info@arvadacenter.org

 

Children's Theater
Children age two and under are free when sharing a seat or lap. Infants in carriers are not allowed unless a seat has been purchased to accommodate the carrier.

Please ask the Box Office staff any questions you might have regarding children attending our productions. 720-898-7200 or  info@arvadacenter.org

 

Outdoor Concerts
Families are welcome at our outdoor events. All children regardless of age will need a ticket to enter. We do not recommend bringing children under the age of 6 years, and no strollers, please. To ensure the enjoyment of all patrons attending the event, disruptive patrons, including adults and/or children, will be asked to leave.

Please ask the Box Office staff any questions you might have regarding children attending our productions. 720-898-7200 or  info@arvadacenter.org

 

Exchange Policy

 

Season Ticket Holders
As a season ticket holder you can exchange your tickets at no charge up to 24 hours prior to the performance. If you need to exchange tickets on the day of the performance, you will be charged $3 per ticket. Same-day exchange privileges end at noon for the 2:00pm performances and 5:00pm for the 7:30pm curtain times. One night only events are non-exchangeable.

Exchanges can be made in person at our Box Office. Exchanges by FAX can be arranged by calling the Box Office prior to the performance. Exchanges by mail must be received by the Box Office prior to the deadlines stated above. All exchanges are subject to seating availibility. As a season ticket holder, you are seated into all theater events before the general public. We also try to asign you into the same seats for each theater performance.

Non-Season Ticket Holders
You can exchange your tickets into the same event for $3 per ticket up to 24 hours prior to the original event time. This exchange can be completed in person, by mail, phone or by fax. All exchanges are subject to ticket availability.

Lost Ticket Protection

Season Ticket Holders
Season ticket holders can have their tickets reprinted for free. We hold all reprinted tickets to be picked up on the night of the performance. Please bring photo identification.

Non-Season Ticket Holders
If you lose or forget your tickets, you may have them reprinted at the Box Office on the night of the performance.  We ask that you bring identification for your tickets as a safeguard for yourself.

Group Policy

A group is 10 or more people who wish to see an event at the Arvada Center. If your group drops below 10 people, you must pay the full price rate for your tickets. Group rates vary depending on the size of the group. We hold tickets for you while you organize your group. We allow group numbers to fluctuate until payment is received. All group orders must be paid in full 30 days prior to the event. No group rates are available on Children's Theater events. No exchanges or refunds are given on group orders.

 

Amphitheater Policy

Please be advised that all patrons, including children, need a ticket for concert entry.

Our performances are held rain or shine and because of this we cannot give refunds, credits, or exchanges for summer events. Umbrellas are welcome. Please do not bring over-sized beach or golf umbrellas as a courtesy to other concert patrons. 

Please be advised that we no longer reprint tickets for summer concert events.  

Please check your ticket for when the Amphitheater gates open. These times are NOT the same for all concerts. Picnics are welcomed but please no glass containers or glass dishware. Coolers will be allowed in the Amphitheater: however as lawn seating begins to fill you may be asked to remove your coolers to your car prior to the performance start time. Only alcoholic beverages purchased onsite may be brought into the concert and all coolers will be checked upon entry. Wine and beer are available for purchase from our concessions stand opening at 6pm.

If you have tickets for general admission lawn seating, you are welcome to bring your own blanket to sit on.

Allowed Seating for Lawn Areas

Please note: This is an example of the ONLY allowed seating options patrons can bring in when choosing to sit on the lawn areas.

Amphitheater seating options for Arvada Center

Please do not bring in any kind of a chair with legs. If you bring in a chair with legs - you will be asked to return the chair to your car or leave the chair outside of the amphitheater. This policy is in place as a courtesy to other patrons and it helps us maintain our beautiful lawn seating areas.

If you have alternative seating needs, or accessible seating needs, please  contact the Box Office at 720-898-7200 prior to the event to make the appropriate arrangements. No guarantees for accommodation can be made at the time of the event.