Refund Policy

Refund Policy

Performing Arts Events
Once tickets are purchased all sales are final and no refunds allowed. Exchange fees may apply for changes to the order. Programs and dates are subject to change.

Education Classes
All refunds and exchanges, except those due to class cancellations, are subject to a $3 service charge. No refunds are given after the classes begin. Refunds will be made only up to 48 hours prior to the first class. Payment must be made at time of registration.

Authorized Ticket Sales

When you buy from someone other than the Arvada Center:

• We cannot guarantee that your tickets are genuine
• You almost always pay more than face value
• We cannot replace lost or stolen tickets
• We cannot contact you with information on show cancellations, time changes or other useful information

Exchange Policy

Season Ticket Holders
As a season ticket holder you can exchange your tickets at no charge up to 24 hours prior to the performance. If you need to exchange tickets on the day of the performance, you will be charged $3 per ticket. Same-day exchange privileges end at noon for the 2:00pm performances and 5:00pm for the 7:30pm curtain times. One night only events are non-exchangeable.

Exchanges can be made in person at our Box Office. Exchanges by FAX can be arranged by calling the Box Office prior to the performance. Exchanges by mail must be received by the Box Office prior to the deadlines stated above. All exchanges are subject to seating availibility. As a season ticket holder, you are seated into all theater events before the general public. We also try to asign you into the same seats for each theater performance.

Non-Season Ticket Holders
You can exchange your tickets into the same event for $3 per ticket up to 24 hours prior to the original event time. This exchange can be completed in person, by mail, phone or by fax. All exchanges are subject to ticket availability.

Lost Ticket Protection

Season Ticket Holders
Season ticket holders can have their tickets reprinted for free. We hold all reprinted tickets to be picked up on the night of the performance. Please bring photo identification.

Non-Season Ticket Holders
If you lose or forget your tickets, you may have them reprinted at the Box Office on the night of the performance for $1 per ticket. We ask that you bring identification for your tickets as a safeguard for yourself.

Group Policy

A group is 10 or more people who wish to see an event at the Arvada Center. If your group drops below 10 people, you must pay the full price rate for your tickets. Group rates vary depending on the size of the group. We hold tickets for you while you organize your group. We allow group numbers to fluctuate until payment is received. All group orders must be paid in full 30 days prior to the event. No group rates are available on Children's Theater events. No exchanges or refunds are given on group orders.

Amphitheater Policy

Please be advised that all patrons, including children, need a ticket for concert entry.

Our performances are held rain or shine and because of this we cannot give refunds, credits, or exchanges for summer events.

Please be advised that we no longer reprint tickets for summer concert events.  

Please check your ticket for when the Amphitheater gates open. These times are NOT the same for all concerts. Picnics are welcomed but please no glass containers or glass dishware. Coolers will be allowed in the Amphitheater: however as lawn seating begins to fill you may be asked to remove your coolers to your car prior to the performance start time. Only alcoholic beverages purchased onsite may be brought into the concert and all coolers will be checked upon entry. Wine and beer is available for purchase from our concessions stand opening at 6pm.

If you have tickets for general admission lawn seating, you are welcome to bring your own blanket to sit on, but no chairs will be allowed in the amphitheater.