Having trouble loading or playing an on-demand play? Many factors can influence video playback, including some that pertain to your computer or device. If you’re not getting the best viewing experience on Vimeo, you might want to try these simple fixes.

Check your bandwidth

Vimeo works best with network speeds of 500 kbps or higher. You can use this speed test to get a general sense of your Internet speed during the time of the issue. Keep in mind that bandwidth can fluctuate, especially on Wifi or cellular networks. 

Close excess browser tabs or applications

Keeping too many applications open can make everything run slower, including video playback. Especially on a mobile device, it’s easy to forget which apps are running. Make sure that you completely close or disable apps instead of just minimizing their windows.

Clear your browser cache

Try clearing out your browser cache by following this guide: https://www.refreshyourcache.com/en/home/. Once you've cleared your cache, please restart your device.

Disable any browser extensions, plugins, or add ons

Third party programs can sometimes cause issues during playback— including blocked video segments, dropped frames, buffering, etc. If you're having trouble, try disabling any active extensions one-by-one to find the culprit. You can also open your video within an incognito or private window of your browser for testing. 

Restart your router and modem

Resetting your router or modem can help to refresh your connection and improve playback performance. Try disconnecting the power cord and then reconnecting to perform a hard reboot.

Still having trouble? See more tips from Vimeo on resolving playback errors.

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