You can find the link to watch your performance of The Family Tree in your account on our website, as well as in the email confirmation you received after you bought tickets. You can click on the show link in that email confirmation, or enter the link URL into an internet browser on your device.

To find the play in your account:

• Log into your account on our website, ArvadaCenter.org. This is the same login information you used to buy a ticket online.
• Once logged in, you'll see a list of your purchased digital content.
• Hit the button that says "View Content" next to The Family Tree. Follow the link there to watch the play!

Follow the prompts to install any Zoom Video Communications required software. When you log into Zoom, please use the name that was used when you bought tickets. 

You'll then be connected to the Lobby where you will see preshow signs and hear music. The lobby will open 30 minutes before the start of each show.  You should connect no less than fifteen minutes before the show start time. Once instructions have been given we will start the performance. You may leave the show at any time by simply closing the Zoom Video Communication app.

If you have any questions about accessing the play, please contact our Box Office at info@arvadacenter.org.

Access Your Account

The Family Tree is presented through Zoom. You will need a Zoom account to watch the play.

- The night of the performance around 6:30, turn on your device of choice. We recommend watching the play on as big a screen as possible. Adjusting the angle or brightness of your laptop or computer can improve the visuals too. 

- Follow the link to this play (how to find it is detailed above) and log into Zoom if you aren't logged in already.

- You'll see a button to Open Zoom Meetings - follow that link to join the waiting room!

- You'll then be connected to a waiting room where you will see preshow information and a link to our digital program. The waiting room will open 30 minutes before the start of each show.  You should connect no less than fifteen minutes before the show start time - we'll cut off "late seating" when the play begins. 

- When the play starts, you'll be admitted from the waiting room into the main meeting. 

- Make sure you have a drink and a snack, and enjoy the performance!

You may leave the show at any time by simply closing the Zoom Video Communication app.  

We recommend a few settings inside Zoom for best results:

- Make sure your meeting is set to Gallery View:

Gallery View lets you see thumbnail displays of participants, in a grid pattern, which expands and contracts as participants join and leave the meeting.

- Change your view settings by finding the icon in the top right corner. Make sure it's set to Gallery View.

- When it's correct, the video will look like this:

Please turn off non-participant video:

Turning off non-participant video will let you view only accounts that have their videos on - just our cast!

1. When you're logged into Zoom, navigate to Video Settings. In the bottom left corner, there's a button shaped like a camera (that will let you turn your camera on and off). Click the small arrow (circled in yellow) next to that button to see some more options. Then click Video Settings 

2. When you click Video Settings, a box with more options will pop up. Make sure you're looking at Video (option on the left). Scroll until you see an option to "Hide non-video participants." It's circled in orange below.

3. Check the box, then close out of the window. You're all set!

If you have not been on a Zoom meeting before, click here to go to the Zoom Video Communication test page on their web site. This will allow you to test your hardware compatibility and speakers.

You do need a Zoom account to watch the play, so make sure you're set up with an account and have installed Zoom on your device before it begins. 

We recommend a few settings inside Zoom for best results:

• Make sure your meeting is set to Gallery View:

Gallery View lets you see thumbnail displays of participants, in a grid pattern, which expands and contracts as participants join and leave the meeting.

1. You can change the view by clicking on the icon in the top right corner of the meeting. Make sure the meeting is set to Gallery View.

2. When the view is correct, the screen will look like this - with a small box of video at the top, and one speaker or presenter in a large box in the center of the screen.

• Please turn off non-participant video:

Turning off non-participant video will let you view only accounts that have their videos on - just our cast!

1. When you're logged into Zoom, navigate to Video Settings. In the bottom left corner, there's a button shaped like a camera (that will let you turn your camera on and off). Click the small arrow (circled in yellow) next to that button to see some more options. Then click Video Settings 

2. When you click Video Settings, a box with more options will pop up. Make sure you're looking at Video (option on the left). Scroll until you see an option to "Hide non-video participants." It's circled in orange below.

3. Check the box, then close out of the window. You're all set!

• Using Breakout Rooms

There will be a few interactive moments in this play that utilize Breakout Rooms - sessions that are split off from the main meeting.

1. When prompted, select the Breakout Room icon at the bottom of your screen. It's circled in orange below. If you miss hitting that button - don't worry. Our stage manager will assign you to a room if you don't do so yourself!

If you have not been on a Zoom meeting before, click here to go to the Zoom Video Communication test page on their web site. This will allow you to test your hardware compatibility, microphone and speakers. You do need a Zoom account to watch the play.

Follow these directions to log into Zoom:

1. To join the play, click the link you received in the confirmation email. 

2. If you've never used Zoom before, you will be prompted to download and install Zoom when you click a join link. Log into Zoom when promoted, and then tap Launch Meeting.

3. Check your name. Please ensure that the name you enter here is yours - we'll check our list of attendees for each performance before we let you into the Zoom meeting for that performance.

4. Wait for the Stage Manager to admit you into the waiting room for the play. When you're admitted, you'll see a video with some instructions. Your video and audio will be turned off. 

You're all set! Sit back and enjoy the play.

More Info

Yes! We're offering closed captioning for The Family Tree through a speech-recognition AI service called Rev. Each performance will start with closed captions turned on by default. You have the option to turn them on or off as needed throughout the play. 

Please note that, because of technical limitations through Zoom itself, captions will only work in the main meeting room and will not follow you into breakout rooms. There are two scenes in this play where you'll have the option to follow different cast members into breakout rooms. If you wish to use captions, we suggest staying in the main meeting. 

Here are some instructions on turning captions on and off if you're using a computer:

• Follow the Zoom meeting link to access the play you're watching.
• The performance will begin with captions on. If you wish to use captions, you're all set! Enjoy the performance.
• If you wish to turn captions off, find the button at the bottom of your screen labeled Live Transcript. Hit the arrow next to it. 

• When you click on the small arrow, you'll pull up a few options. You can adjust subtitle settings, view a chat log of the transcript, and hide subtitles. Click Hide Subtitle to remove captions.

• You can turn captions back on at any time by navigating to that arrow and selecting Show Subtitle.

No! The only participants on the screen will be our cast. We'll turn your mic and video off when we admit you into the waiting room, so feel free to chat with friends, or enjoy drinks or a meal while you watch.

You'll be unable to unmute yourself during the performance. However, it is possible to turn your camera on. We require everyone watching the play to leave their cameras off. Turning your camera on during the play is like running onstage during a live performance - we'll turn your camera back off again, and remove you from the play. Thank you for being considerate of our performers!

There are a few moments in the play that invite audience participation in other ways - polls, and the chat feature - so please don't be shy when those opportunities come up. We'll be clear about when they're occuring!

It's live!  The Family Tree is performed live, with the actors saying the words and living the stories as you watch them. Every performance is different, so come back more than once.